Terms of service

Terms of Service

Last Updated: 22 October 2026

Welcome to The Whimsy Lab ♡

These Terms of Service govern your access to and use of our website, thewhimsylab.in, and any purchases made through our online store.

Throughout these Terms, "The Whimsy Lab," "we," "us," and "our" refer to The Whimsy Lab, while "you" and "your" refer to visitors and customers of our website.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read them carefully before making a purchase.

1. About The Whimsy Lab

The Whimsy Lab is an India-based, design-led accessories brand offering art-inspired phone cases, prints, and other creative products.

Our collections are designed to celebrate individuality, imagination, and everyday self-expression.

Certain products are manufactured and fulfilled through third-party print-on-demand partners. This means products are produced after orders are placed rather than held as pre-printed inventory.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate information when placing orders and to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Attempt to interfere with its security or functionality.
Submit false or misleading information.
Copy, reproduce, or commercially exploit website content without appropriate permission.
Use automated tools to access or collect website information in an unauthorised manner.

We reserve the right to restrict access or decline transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display our products, designs, colours, descriptions, and specifications accurately.

However, please note that:

Product colours may vary slightly depending on your screen settings and display calibration.
Minor variations may occur during printing and manufacturing.
Product images are intended to illustrate the design and appearance of the item.
Availability, designs, and product specifications may change over time.

These provisions do not affect your rights if a product is defective, materially different from its description, or otherwise fails to meet applicable consumer protection requirements.

Phone Model Compatibility

Customers are responsible for selecting the correct phone model before completing their purchase.

Please check your device model carefully, as cases are produced for the specific model selected during checkout.

If you accidentally select the wrong model, contact us as soon as possible. Modification requests are subject to our order modification policy and whether production has begun.

4. Pricing and Payments

All product prices displayed on our website are in Indian Rupees (INR ₹) unless otherwise specified.

The Whimsy Lab currently accepts prepaid orders only.

Cash on Delivery (COD) is not available.

Payments are processed through secure third-party payment providers available at checkout.

We do not directly store complete credit card, debit card, or banking credentials.

The total amount payable, including any applicable taxes or other charges, will be displayed before you confirm your order.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact you and provide appropriate options, including a refund where required.

5. Order Placement and Confirmation

Once your order has been successfully placed, you should receive an order confirmation through the contact information provided at checkout.

Please ensure that your name, contact details, delivery address, and selected products are accurate.

An order confirmation acknowledges receipt of your order. If an order cannot be fulfilled because of a product availability issue, payment problem, suspected fraud, or another legitimate reason, we will inform you and arrange an appropriate resolution, including a refund where applicable.

We may contact you if additional information is required to process your order.

6. Made-to-Order Production

Many of our products are produced specifically after an order is received.

Once payment is confirmed, the order may be forwarded to our production and fulfilment partners.

Because products are made to order, cancellation and modification requests must be submitted before production begins.

This process helps us reduce unnecessary pre-printed inventory and produce items in response to customer demand.

7. Order Cancellations and Modifications

Need to change your order?

Requests for order cancellation or modification must be submitted within 2 hours of placing the order and before production begins.

Please contact us at thewhimsylabofficial@gmail.com with your order number and the requested change.

Once an order enters production, cancellations or modifications generally cannot be accommodated.

Requests submitted within the permitted period will be reviewed according to the production status of the order.

These conditions do not limit cancellation, refund, or other remedies available under applicable consumer protection laws.

8. Shipping and Delivery

The Whimsy Lab currently ships across India.

Shipping is free on all orders.

Our estimated timelines are:

Stage	Estimated Time
Production and quality checks	2–4 business days
Shipping after dispatch	4–5 business days
Total estimated delivery	8–12 business days

Business days exclude weekends and public holidays.

Delivery timelines are estimates and may vary depending on production volume, courier operations, delivery location, weather conditions, or unforeseen circumstances.

Tracking information will be provided once an order has been dispatched and tracking becomes available.

Customers are responsible for providing a complete and accurate shipping address.

If delivery is unsuccessful because of incorrect or incomplete customer-provided information, we will work with the courier and customer to identify an appropriate resolution. Any additional charges will be communicated before they are incurred.

For further information, please refer to our Shipping & Delivery page.

9. Returns, Refunds and Replacements

Because many of our products are made to order, we generally do not accept returns or exchanges solely for:

A change of mind.
Personal preferences unrelated to a product defect.
Incorrect phone model selection by the customer.

However, if you receive a product that is damaged, defective, incorrectly printed, or different from what you ordered, we will review the issue and provide an appropriate resolution.

Reporting an Issue

Please contact us within 48 hours of delivery wherever possible so that we can investigate promptly.

Include:

Your order number.
A brief description of the issue.
Clear photographs or an unboxing video documenting the problem, where available.

We recommend recording an uninterrupted unboxing video to help document the condition of the delivered product.

Following verification, eligible issues may be resolved through a replacement at no additional cost or a refund, as appropriate.

The 48-hour reporting request and supporting-evidence guidance do not remove any statutory rights or remedies available to consumers under Indian law.

For complete details, please review our Returns & Refunds Policy.

10. Intellectual Property

The Whimsy Lab website contains creative content, including artwork, product designs, branding, photographs, illustrations, graphics, text, and other materials.

Such content may be owned by The Whimsy Lab or used with permission from relevant rights holders.

Unless expressly authorised or otherwise permitted by law, you may not reproduce, distribute, sell, modify, or commercially exploit protected content from our website.

The Whimsy Lab name, brand identity, and associated creative materials may not be used in a way that falsely suggests an official association or endorsement.

11. Customer Reviews and Feedback

We welcome genuine customer feedback, photographs, and product reviews.

By voluntarily submitting content for publication on our website, you confirm that you have the necessary rights to share it.

You grant us a non-exclusive permission to display that submitted content in connection with the operation and promotion of our store, subject to applicable law and any separate permissions required.

We reserve the right to moderate or remove fraudulent, abusive, unlawful, or otherwise inappropriate submissions.

We will not knowingly publish private customer information without an appropriate basis.

12. Third-Party Services

Our store operates using Shopify and may integrate with third-party services for:

Payment processing.
Product manufacturing.
Order fulfilment.
Shipping and tracking.
Website analytics.
Customer communication.

These services may operate under their own terms and privacy policies.

The Whimsy Lab remains responsible for its obligations to customers under applicable law, including where third-party providers assist with order fulfilment.

13. Privacy and Personal Information

Your privacy matters to us.

When you use our website or place an order, we may collect information necessary to process purchases, arrange deliveries, provide customer support, and operate our store.

The collection, use, sharing, and protection of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that your information will be handled according to that policy and applicable data protection laws.

14. Website Availability and Technical Issues

We aim to keep our website accurate, accessible, and functioning reliably.

However, occasional interruptions may occur because of maintenance, technical difficulties, third-party service outages, or circumstances outside our reasonable control.

We do not guarantee that the website will always be uninterrupted or error-free.

Where permitted by law, we are not responsible for losses arising solely from temporary website unavailability beyond our reasonable control.

Nothing in this section excludes responsibility that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, The Whimsy Lab will not be liable for indirect or consequential losses resulting from website interruptions, unauthorised misuse of the website, or circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability for fraud, negligence where liability cannot be excluded, defective products, statutory consumer remedies, or any other responsibility that cannot lawfully be limited.

Your rights under applicable Indian consumer protection laws remain unaffected.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, operations, policies, or legal obligations.

Any revised Terms will be published on this page with an updated date.

Changes will not retrospectively remove rights that customers have already acquired under applicable law.

We encourage customers to review these Terms periodically.

17. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of competent courts or consumer dispute redressal authorities.

Nothing in these Terms restricts consumers from exercising their statutory rights or accessing legally available remedies.